Services in the industrial sector—commonly referred to as industrial services—are an important source of profit, differentiation and future growth for their providers. This sector includes industries such as heavy equipment manufacturing, energy production, chemical production and oil and gas. Despite its importance, ...

Driven by the strong demand for reusable yet situational business solutions on the one side and the necessity to provide a stable, reliant foundation that allows to adapt the supporting information systems in a systematic way on the other side, the need for a closer link between relevant theories and successful practices ...

Especially in highly developed, technology-oriented countries like Germany, knowledge-intensive services contribute significantly to prosperity and growth. Existing methods and tools for managing knowledge-intensive services rarely live up to the fast-moving demands and complex interactions. This is especially due to ...

This paper presents a holistic approach for modelling and configuring services by integrating the process model view. First, existing process models can be reused by transformation into service models. Second, customer-individual configurations of service models can be exported into according processes. This is beneficial ...

Business process compliance checking serves to discover legal or self-regulatory violations in business processes using process models. This way, companies can react to new regulations and avoid violations quickly, hence prevent negative monetary or even legal consequences. In the business process compliance management ...

Suppliers of Product-Service Systems (PSS) pursue the objective of creating long-term customer relationships. In order to achieve that, PSS in Business to Business (B2B) markets need to be designed as a tool for PSS suppliers and clients, supporting them in achieving their certain business goals. One approach can be ...

IT Service Catalogues (ITSCs) make an important contribution to the administration and distribution of IT products. It is often particularly difficult to draw up a structural concept of an IT Service Catalogue, as appropriate examples are scarce. In the future, advanced ITSCs will be especially important in attracting ...

The diversity of architectural models in enterprise architecture poses a problem to their integration. Without such integration the effectiveness of these models in the process of architecting enterprises diminishes. In this paper we make a distinction between three classes of models. We will illustrate how the distinctions ...