Designing and utilising business indicator systems within enterprise models – Outline of a method
Author:
Abstract
The design of effective indicators and indicator systems requires a profound understanding of the relevant business context. Numerous relations and dependencies within an indicator system exist, which need to be analysed thoroughly: Many relations are based on implicit assumptions or sometimes not known by the management at all. This is of particular relevance for business success, since improperly used indicator systems may lead to `dysfunctional effects' like opportunistic behaviour. This paper outlines a method for designing and utilising indicator systems. It fosters a convenient and consistent definition and interpretation of indicator systems. Furthermore, it serves as a conceptual foundation for related performance management systems, such as dashboard systems.
- Citation
- BibTeX
Frank, U., Heise, D., Kattenstroth, H. & Schauer, H.,
(2008).
Designing and utilising business indicator systems within enterprise models – Outline of a method.
In:
Loos, P., Nüttgens, M., Turowski, K. & Werth, D.
(Hrsg.),
Modellierung betrieblicher Informationssysteme (MobIS 2008).
Bonn:
Gesellschaft für Informatik e.V..
(S. 89-105).
@inproceedings{mci/Frank2008,
author = {Frank, Ulrich AND Heise, David AND Kattenstroth, Heiko AND Schauer, Hanno},
title = {Designing and utilising business indicator systems within enterprise models – Outline of a method},
booktitle = {Modellierung betrieblicher Informationssysteme (MobIS 2008)},
year = {2008},
editor = {Loos, Peter AND Nüttgens, Markus AND Turowski, Klaus AND Werth, Dirk} ,
pages = { 89-105 },
publisher = {Gesellschaft für Informatik e.V.},
address = {Bonn}
}
author = {Frank, Ulrich AND Heise, David AND Kattenstroth, Heiko AND Schauer, Hanno},
title = {Designing and utilising business indicator systems within enterprise models – Outline of a method},
booktitle = {Modellierung betrieblicher Informationssysteme (MobIS 2008)},
year = {2008},
editor = {Loos, Peter AND Nüttgens, Markus AND Turowski, Klaus AND Werth, Dirk} ,
pages = { 89-105 },
publisher = {Gesellschaft für Informatik e.V.},
address = {Bonn}
}
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More Info
ISBN: 978-3-88579-235-2
ISSN: 1617-5468
xmlui.MetaDataDisplay.field.date: 2008
Language:
(en)

Content Type: Text/Conference Paper