Modellierung betrieblicher Informationssysteme (MobIS 2008) Thomas, Oliver; Walter, Philipp; Dollmann, Thorsten; Loos, Peter; Schlicker, Michael
In this article, a mobile, internet-based service tool for the support of technical customer service processes is described. The tool uses a fuzzy component structuring repair information formatted for multimedia use and makes this information available to customer service technicians through the process-oriented use of ...